Thank you for your interest in a career with Monadnock United Way.
When you join our United Way team located in Keene, New Hampshire, you will be immersed in a vibrant and supportive community dedicated to addressing the most pressing needs of the Monadnock region. You’ll have opportunities to grow personally and professionally in an area of the country known for its generosity and commitment to the community. People in this region give freely of their time, talent, and treasure to ensure that everyone has the opportunity to thrive. As a result, the Monadnock United Way sits at the top of the scale nationally for funds raised per capita within the United Way system. A career with the small team at Monadnock United Way provides excellent benefits, including healthcare, retirement savings, short- and long-term disability, paid time off, and holidays.
We currently have one full-time position available:
May 22, 2023
The Database Manager is an integral member of the MUW team, using his/her/their experience to update and maintain a highly valuable database for donor cultivation. The successful candidate enjoys all things database and appreciates clear processes to ensure that reports are accurate and helpful. The candidate also pays high attention to detail and enjoys working with financial staff to reconcile data together.
The Database Manager is responsible for recording donations: updating and maintaining MUW’s donor database to track gift/financial and contact information on donors and prospects. The Database Manager also serves as lead system administrator, identifying database capabilities and how to use them to support fundraising efforts. The Database Manager supports the internal team by identifying and running regular reports, managing technology access, and training. This position reports to the President.
Essential Duties and Responsibilities
- Ensure timely processing of donor data from all channels, including contact info, donor demographics and relationships.
- Complete gift entry by accurately entering new or updating existing records with gift amounts, and assigning appropriate mapping, campaigns, designations, appeals, etc.
- Generate gift reports and verify accuracy of reports to support timely execution of donor stewardship strategies.
- Generate deposit slips, process matching gifts, run letters as needed and maintain pertinent documents with donor records.
- Work closely with the Accounting Department to provide detailed information for monthly reconciliation and collections process.
- Research donor inquiries and issues, working closely with the fundraising staff to provide clear, accurate and helpful information to donors.
- Maintain donor database codes; monitor and maintain data integrity.
- Serve as liaison to the software vendor to effectively resolve issues.
- Provide training and support to other database end users.
- Work with MUW to establish and maintain best practices and procedures, such as Style Guides, data checklists and Standard Operating Procedures.
- Serve as project leader for United Way Worldwide’s annual Database Reporting.
- Accomplish the activities outlined in the Database Manager’s Annual Workplan.
Experience and qualifications
- Highly detail oriented with a critical degree of accuracy regarding data entry and analysis.
- Proficient use of customer relations management databases such as Raiser’s Edge, SalesForce or other CRM.
- Proficient use of Microsoft Office applications such as Excel and Word.
- Ability to reconcile the database with the finance team.
- Ability to develop queries, import/export and manipulate and analyze data for a variety of fundraising needs.
- Effective written and verbal communication skills.
- Flexibility, willingness and ability to learn new tasks and take on new projects.
- Ability to analyze, research, think creatively to solve problems, or improve processes
- Ability to collaborate with teams and prioritize tasks to completion.
- Self-starter with ability to work independently as well as in a team environment.
- Demonstrates a commitment to learning and professional growth.
- Ability to work effectively under pressure with frequent interruptions.
- Ability to use discretion and sensitivity in handling highly confidential donor information.
The Database Manager must model the competencies expected of all MUW staff:
- Mission Focused. Employee’s top priority is to create real social change that leads to better lives and overall community well-being. This drives employee performance and professional motivations.
- Relationship Oriented. Employee understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator. Employee understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results Driven. Employee is dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward. Employee is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
- Role Model. Employee is a role model for shared leadership and advocates for collective impact principles and processes.
MUW Vision, Mission and Values
The Database Manager models and supports the values of the organization:
A United community where all are cared for and thriving.
Monadnock United Way is dedicated to improving lives by mobilizing diverse partners and investing in programs and people to create long-lasting, measurable change.
- Collaborative: We arrive as equal partners, committed to doing good, especially when it’s hard
- Transparent: We are truthful and honest with ourselves and with the community.
- Sustainable: We choose paths that strengthen our community now and into the future.
- Respectful: We are considerate of others’ opinion, position, background, and experience.
- Trust: We center our relationships and actions on openness and honesty. It is the lens for all we do.
- A Bachelor's degree and minimum three to five years of experience in database management. Nonprofit database management a plus.
- Strong computer skills with proficiency in Microsoft Office Suite.
- Ability to attend meetings outside of normal work hours and to travel, if necessary.
- Valid driver’s license, proof of automobile insurance, and daily access to personal vehicle.
- Able to lift up to 30 pounds.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Use of standard office equipment (copier, fax, computer, telephone, etc.)
- Ability to sit for prolonged periods in a stationary position at a computer
- Ability to lift up to 20 pounds
$50,000 - $55,000 full-time-equivalent at 30 – 37.5 hours per week with full benefits package. Salary will be prorated based on experience and agreed-upon hours.
MUW’s full-time benefits package includes a hybrid work environment with flexible hours to honor work/life balance, Paid Time Off (PTO), and holidays, health insurance, retirement plan and disability insurance.
Please send a cover letter, resume, and three references to email@example.com. No phone calls, please.
MUW is committed to being a model of diversity, equity, and inclusion, and to promote an inclusive culture where diversity is valued by everyone. Read our policy at: https://www.muw.org/diversity-equity-and-inclusion-policy . An Equal Opportunity Employer.